Some of your questions may be answered already in Frequently Asked Questions or in the Your Account area. You can also type a topic in the search box at the upper right of any page to find pages dealing specifically with your topic.

Customer Service & Billing Questions
(by phone or in person at a local office only)
Monday through Friday, 8:00am - 5:30pm
425-783-1000
Local offices
Please note: the busiest days are the 1st, 15th and last two days of the month and Mondays. The best times to call are 9am to 11:30am and 1:30pm to 4pm.

Payments
Make a payment online via SnoPAY (click here)
Additional payment options

Starting or Stopping Service
Read here

Report a Power Outage (by phone only)
24 hours a day, 7 days a week
425-783-1000

Report a Streetlight Outage or Problem
425-783-1000
Online submission form

Comments, Complaints, Suggestions & Questions
425-783-1000
Online submission form

Additional PUD Phone Contacts

Customer Service:

425-783-1000
(M-F, 8am to 5:30pm)

Toll-free:

1-877-783-1000
Western Washington & outside Everett

Mailing Address:

Snohomish County PUD
PO Box 1107
Everett, WA 98206-1107

Street Address:

Snohomish County PUD
2320 California Street
Everett, WA 98201
(M-F, 8am to 5:30pm)

Letter of Credit Fax#:

425-783-8221
(for proof of satisfactory credit history)

TDD (Deaf or Hard of Hearing):

425-783-8660