Meet David Underwood
Employee of the Month for March
David Underwood, our March Employee of the Month, is being recognized for his significant contributions during Phase 2 of the ONE Program.
“David worked on two of the biggest game changers in Phase 2: SAP on iPads and work dispatch to the field,” explained Tim Epp, who served as Functional Lead for the Enterprise Asset Management (EAM) Team. “And while he was not alone in the task, he made sure the system was configured correctly and was ready for staff to use.”
The transition to iPads was a thoughtful one. The device was chosen for its many benefits over other tablet options, including versatility, portability, built-in camera, an ability to be updated remotely, and to be remotely disabled. The iPads allow users to receive work in the field and provide access to digital content such as email, oft-needed forms, mapping information, and reference materials.
The actual deployment of the iPads was equally thoughtful. After being tested by Customer Service Field reps, they were deployed in stages beginning in April 2016. Training was also part of the deployment.
As with any implementation, there were complications. For example, connectivity issues were a concern in some of the more rural areas of the county, an issue that was solved by updates being processed when the device returned to the coverage area.
“David understood how complicated this work was and how important it was to the PUD,” Tim said. “No one ever had to tell him to be more conscientious, to work longer or to work harder. David started earlier and worked later than just about everyone else, and you’d often find him working on the weekends as well.”
David’s work ethic is matched with a positive attitude that made him a true asset during the stressful, long hours demanded by the ONE Program.
“It was not uncommon for people from other areas of the ONE Program and the District to come up and tell me how they appreciated David’s helpfulness and knowledge,” Tim noted. “But what people appreciated the most was his great attitude.”
Before stepping over to the ONE Program EAM Team, David was a Distribution Services Manager. Although he still spends about three-quarters of his time on ONE Phase 2 support and the current OMS project, David is transitioning to a new role. On Dec. 1, 2016, he became the Manager of Construction Scheduling and Dispatch. In this position, he oversees the Scheduling Department, Crew Coordinators and Crew Dispatch. David’s team helps review and release the work the Line Department will be constructing. They also coordinate with the local office managers and construction superintendents to schedule the work.
Thank you, David, for lending your knowledge, dedication and, most of all, your can-do attitude to support the goals of the ONE Program and the PUD employees who now use iPads every day. You well deserve the title of Employee of the Month. Congratulations!