Snohomish County Public Utility District No. 1

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PUD Showcase

Meet David Underwood

Employee of the Month for March

David Underwood, our March Employee of the Month, is being recognized for his significant contributions during Phase 2 of the ONE Program.

“David worked on two of the biggest game changers in Phase 2: SAP on iPads and work dispatch to the field,” explained Tim Epp, who served as Functional Lead for the Enterprise Asset Management (EAM) Team. “And while he was not alone in the task, he made sure the system was configured correctly and was ready for staff to use.”

The transition to iPads was a thoughtful one. The device was chosen for its many benefits over other tablet options, including versatility, portability, built-in camera, an ability to be updated remotely, and to be remotely disabled. The iPads allow users to receive work in the field and provide access to digital content such as email, oft-needed forms, mapping information, and reference materials. 

The actual deployment of the iPads was equally thoughtful. After being tested by Customer Service Field reps, they were deployed in stages beginning in April 2016. Training was also part of the deployment.

As with any implementation, there were complications. For example, connectivity issues were a concern in some of the more rural areas of the county, an issue that was solved by updates being processed when the device returned to the coverage area.

“David understood how complicated this work was and how important it was to the PUD,” Tim said. “No one ever had to tell him to be more conscientious, to work longer or to work harder. David started earlier and worked later than just about everyone else, and you’d often find him working on the weekends as well.”

David’s work ethic is matched with a positive attitude that made him a true asset during the stressful, long hours demanded by the ONE Program.

“It was not uncommon for people from other areas of the ONE Program and the District to come up and tell me how they appreciated David’s helpfulness and knowledge,” Tim noted. “But what people appreciated the most was his great attitude.”

Before stepping over to the ONE Program EAM Team, David was a Distribution Services Manager. Although he still spends about three-quarters of his time on ONE Phase 2 support and the current OMS project, David is transitioning to a new role. On Dec. 1, 2016, he became the Manager of Construction Scheduling and Dispatch. In this position, he oversees the Scheduling Department, Crew Coordinators and Crew Dispatch. David’s team helps review and release the work the Line Department will be constructing. They also coordinate with the local office managers and construction superintendents to schedule the work. 

Thank you, David, for lending your knowledge, dedication and, most of all, your can-do attitude to support the goals of the ONE Program and the PUD employees who now use iPads every day. You well deserve the title of Employee of the Month. Congratulations!

Recent Awards

  • IT Executive of the Year (2016)
    PUD Chief Information Officer Benjamin Beberness was named 2016 Energy Sector Security Executive of the Year by EnergySec, an organization that supports enhanced security for technology infrastructure. The PUD has been a national leader in cybersecurity, evidenced by its many collaborations in the public and private sectors, organization of three Cybersecurity Summits and cyber penetration exercises conducted with the Washington National Guard.
  • SAP Utility of the Year (2016)
    The PUD was named Utility of the Year by SAP, a multinational software corporation, for the utility’s ongoing “ONE” program, a multi-year software implementation that creates a foundation for the utility’s future business growth. The program greatly consolidates hundreds of software programs as part of a PUD continuous improvement effort.
  • Metering & Smart Energy International (2016)
    South African Metering & Smart Energy International, a media and research organization serving the utility industry, honored the PUD as a Global Smart Energy Elite for both its work with cybersecurity and utility transformation through the ONE program. The PUD achievements will be featured in the organization’s fall magazine.
  • NWPPA Excellence in Communication Award (2016)
    First Place/Publication: 2016 Current Calendar
  • NWPPA Excellence in Communication Award (2016)
    First Place/Social Media

To see more awards, click here.