Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Customer Information FAQs

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What is the purpose of the newsletter inserted in the bill?

Part of our responsibility as a publicly owned utility is to keep customers informed of issues that may have an impact on them and to let customers know about the programs we offer for their benefit. The Wire newsletter that accompanies a billing statement is a good way to accomplish that because it reaches every customer we serve. Customer surveys tell us that the billing insert is the most popular way for customers to get information about the PUD.

Why do you refer to your customers as “customer-owners?”

We often refer to our customers as customer-owners because we are owned by the public. Snohomish County PUD is a not-for-profit publicly owned organization that was created in 1936 to provide the citizens of Snohomish County and Camano Island with electricity and water service. The voters who approved the creation of the PUD viewed electricity and water as vital public services that ought to be supplied and controlled by local citizens, not by private business out to make a profit.

The residents of Snohomish County and Camano Island own the PUD just like they own the county, the city in which they live, or their school district. Public ownership means the citizens of Snohomish County and Camano Island elect the commissioners who direct the operation of the utility. As such, the public has an active voice in policies affecting rates, service, and operations.

Public ownership also means that the financial benefits of the utility stay in the community rather than to stockholders who may live on the other side of the continent. Also, because publicly owned power is not-for-profit, the PUD is able to provide its essential service at the lowest possible cost.

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