John Hoffman

John joined the PUD in March 2024, bringing 18 years of experience as a senior customer service leader to the utility.

Prior to joining the PUD, John was Director of Inside Sales at Renewal by Anderson, where he managed the people, processes, and culture to deliver exceptional service. Before this, he was Customer Service Operations Manager for 12 years at Tacoma Public Utilities (TPU), working to ensure effective operations, accurate billing, and high-quality customer experiences through a variety of channels. At TPU, John also led a Business Solutions Team to establish relationships within the community.

John has a Master of Business Administration from Pacific Lutheran University in Tacoma and a Bachelor’s of Science in Computer Science from the American College of Computer & Information Science in Birmingham, Alabama.