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Contact us

We’re always here to help. If you’re a PUD customer, please use the phone numbers or the form below. For PUD office locations, use the map at the base of this page.

Residential customers

425-783-1000, weekdays, 8 am to 5:30 pm
1-877-783-1000, toll-free Western Washington & outside Everett

Business customers

425-783-1012, weekdays, 8 am to 5 pm

Please note, busiest days are the 1st, 15th, and last two days of the month. Those days, best times to call are 9 to11:30 am & 1:30 to 4 pm.

Have a specific question? Jump to our full directory >

Question/comment form

Please don’t use this form to report a power outage, report outages here. The form below is for non-urgent questions and requests. We strive to reply within 3 business days, although high demand/extreme weather may affect response times.

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PUD offices

  • Open Monday to Friday, 8 am to 5 pm:
    • Electric Building Headquarters in Everett
    • Community offices in Arlington, Lynnwood and Monroe
      • Arlington office closed after March 14
      • North County Community Office opens for in-person service March 17 (come to the open house March 22)
  • Community offices in Snohomish and Stanwood are closed
    • Payment drop boxes closing June 1
  • View PUD holidays when we are closed for business

Click on the PUD logos in the map below for office location details.